Delivery & Shipping Policy

a) Order Processing and Dispatch

Orders placed by Dealers through the Portal are processed through Our ERP system. The dispatch of Products is initiated based on order confirmation, stock availability, credit clearance, and dispatch planning as per Our internal logistics schedule.

b) Mode of Shipment

All shipments are executed through authorized transporters arranged by Us or, in certain cases, by the Dealer as per mutual agreement. The Portal serves as an order entry and tracking interface, while the actual shipping and delivery process is managed through ERP and Our logistics network.

c) Delivery Coordination

Once the invoice is generated in the ERP system, Advance Shipment Notification (ASN) details — including invoice number, invoice date, LR number, LR date, transporter name, and a soft copy of the invoice — will be immediately reflected in the Dealer Portal. This enables Dealers to plan space availability at their premises and coordinate directly with the transporter for receipt of goods.

d) Delivery Timelines

While We strive to dispatch all confirmed orders at the earliest, the delivery timeline depends on various operational and external factors, including stock location, route distance, transporter schedule, and unforeseen circumstances such as weather conditions, strikes, or route restrictions. The delivery dates provided are indicative and not guaranteed.

e) Accuracy of Delivery Details

Dealers must ensure that all delivery-related details, including consignee name, address, and contact information, are accurate and complete while placing the order. Any delay or misdelivery arising from incorrect or incomplete information shall be at the Dealer’s risk and cost.

f) Delivery Acknowledgement

Upon receipt of goods, Dealers are required to acknowledge delivery in the Dealer Portal. Dealers must confirm whether the goods have been received in full, with any shortage or excess, or if there are issues such as damage, delay in dispatch, transporter-related problems, or poor packing quality. Such acknowledgements help ensure timely resolution of any discrepancies and maintain accurate delivery records in the system.

g) Delays and Communication

In case of unavoidable delays due to logistical constraints, route conditions, or force majeure events, we will notify the Dealer through registered communication channels. Dealers are encouraged to plan orders in advance to meet their delivery timelines.

h) Direct Dealer-Arranged Transport

Where Dealers arrange transportation directly, we shall not be responsible for any delay, loss, or damage to the Products after the goods are handed over from Our dispatch point. No refund, replacement, or compensation shall be applicable in such cases.